We Solve the Problem of Claims Administration and Processing
Claims administrative staff spend 30-40 percent of their time documenting transactions.
Why is something so fundamental to delighting clients bogged down with unnecessary administration?
Claims arrive in various formats - telephone, email, text, mail, or web form. Time-consuming manual interventions is required before responding to the claimant.
Documentation must be forwarded to the right internal or external party. Not just the policy holder, but also brokers, agents, loss adjustors, law enforcement agencies, health care providers, lawyers, etc.
Processing delays are common before responding to the claimant. Over 15% of incoming messages are update requests on claim status.
Common approaches to addressing these issues include imposing data standards, mandated use of portals – or the age-old response – adding more people.
...all of which increases cost, complexity and risk, and don’t solve the problem.
The Jaid Solution
Jaid identifies and extracts critical data from across diverse company and customer communications. We then organize that data into meaningful, actionable insights, which integrate seamlessly and efficiently with existing workflows.
Jaid triages problems, directs them to the right team, performs look-ups in other systems, and generates client responses.
Jaid automatically records a complete audit trail of every transaction.