Payment Exception Processing

THE RIGHT ANSWER, FASTER

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We Solve the Challenge of Payment Exception Processing

Any transactions that cannot be fully processed creates an exception which requires human intervention.

Why is something so simple causing so much pain?

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MULTIPLE FORMATS

Typically payments arrive via SWIFT, email, web form or fax. Payment exceptions vary by complexity and severity.

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MANUAL INTERVENTION

Delays are common because manual intervention is required to determine the issues.

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BOTTLENECKS

Interaction with counterparties is required to gather additional information to progress resolution.

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Common approaches to addressing these issues include imposing data standards, mandated use of portals – or the age-old response – adding more people.

...all of which increases cost, complexity and risk, and don’t solve the problem.

The Jaid Solution

Jaid identifies and extracts critical data from across diverse company and customer communications. We then organize that data into meaningful, actionable insights, which integrate seamlessly and efficiently with existing workflows.

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AI

Jaid recognizes payment recovery requests, creates or updates a case in the relevant system, or routes for resolution.

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AUTOMATION

Jaid automatically extracts the attributes of the payment recovery request removing the need for error-prone re-keying.

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AI AS A SERVICE

Jaid manages the workflow lifecycle to ensure all requests are handled within agreed SLAs.

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The Jaid Difference

Reliable insights as every turn to improve oversight, resource allocation and product development.

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GET AHEAD

50% reduction in the manual effort involved in processing requests.

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STAY AHEAD

Improved consistency and speed of resolution delights customers.

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BE THE BEST

Reducing manual tasks improves the quality of work for employees by enabling them to focus on what matters.

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