Service Teams

GET AHEAD. STAY AHEAD. BE THE BEST.

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We've Solved the Challenge of Managing Rising Volumes of Survey Requests

Making your service teams more responsive improves customer satisfaction.

Why is it so hard to provide a rapid response to client inquiries?

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INCREASING TRAFFIC

Ever-increasing inbound queries relating to survey requests from multiple channels.

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ERROR PRONE

Heavy reliance on labor-intensive and costly, error-prone manual processes.

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DISENGAGED TEAMS

Negative impact on staff morale and customer satisfaction rates

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Common approaches to address these issues includes imposing data standards, the mandated use of portals – or the age-old response – adding more people.

...all of which increases cost, complexity and risk, and don’t solve the problem.

The Jaid Solution

Jaid’s rapid case resolution helped our client to significantly reduce complexity, improve operational efficiency, and transform staff morale and productivity.

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AI

Fully built AI models are constantly updated by Jaid to reduce overhead costs while driving innovation.

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Automation

Speeds-up case management processing from open to closure, enabling teams to focus on resolution and service.

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AI as a Service

AI models fully built and updated by Jaid reduces overhead costs while driving innovation.

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The Jaid Difference

Reliable insights at every turn improve management oversight, resource allocation and product development.

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GET AHEAD

Jaid automatically monitors, ingests, reads, transforms, and responds to multiple queries using pre-defined business rules.

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STAY AHEAD

Jaid manages the entire communication flow, providing rapid resolution and automatic case status updates.

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BE THE BEST

Reduces administrative overheads to almost zero, dramatically improves management control and oversight.

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