Service Teams
GET AHEAD. STAY AHEAD. BE THE BEST.
We've Solved the Challenge of Managing Rising Volumes of Survey Requests
Making your service teams more responsive improves customer satisfaction.
Why is it so hard to provide a rapid response to client inquiries?
INCREASING TRAFFIC
Ever-increasing inbound queries relating to survey requests from multiple channels.
ERROR PRONE
Heavy reliance on labor-intensive and costly, error-prone manual processes.
DISENGAGED TEAMS
Negative impact on staff morale and customer satisfaction rates
Common approaches to address these issues includes imposing data standards, the mandated use of portals – or the age-old response – adding more people.
...all of which increases cost, complexity and risk, and don’t solve the problem.
The Jaid Solution
Jaid’s rapid case resolution helped our client to significantly reduce complexity, improve operational efficiency, and transform staff morale and productivity.
The Jaid Difference
Reliable insights at every turn improve management oversight, resource allocation and product development.
GET AHEAD
Jaid automatically monitors, ingests, reads, transforms, and responds to multiple queries using pre-defined business rules.
STAY AHEAD
Jaid manages the entire communication flow, providing rapid resolution and automatic case status updates.
BE THE BEST
Reduces administrative overheads to almost zero, dramatically improves management control and oversight.
