Shared Mailbox
THE RIGHT ANSWER, FASTER
We've Solved the Curse of the Shared Mailbox
Making your service teams more responsive improves customer satisfaction.
How can something as simple as a shared mailbox cause so much pain?
Natural communication
People prefer to communicate in natural ways using familiar tools including email, text, and telephone.
Less structured
The more requests, the less structured the communication.
Manual processes
Current systems are only able to process structured communications.
Common approaches to address these issues includes imposing data standards, the mandated use of portals – or the age-old response – adding more people.
...all of which increases cost, complexity and risk, and don’t solve the problem.
The Jaid Solution
Jaid’s AI-powered case management and workflow enabled our client to significantly improve customer service through enhanced client communications management and control at its global operations centre.
AI
Proprietary AI to interpret and transform human communication.
Automation
Speeds case management processing from open to closure, enabling teams to focus on resolution and service.
AI as a Service
AI models fully built and updated by Jaid reduces overhead costs while driving innovation.
The Jaid Difference
Reliable insights at every turn to improve oversight, resource allocation and product development.
GET AHEAD
Employee Engagement - Empower your team to focus on valuable and meaningful work.
STAY AHEAD
Operational Efficiency - Significant reduction in manual effort.
BE THE BEST
Customer Experience - Faster, complete and accurate responses.
