News & Insights
R is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
Read moreQ is for Quantum Computing
Quantum computing is of great relevance to AI, because of its potential to supercharge progress in the field.
Read moreP is for Process Automation or Integration
Process automation saves staff time and effort, it helps organizations perform better in key business metrics, and it enables customers to get better service.
Read moreO is for OpenAI
OpenAI has enabled the public to witness firsthand how powerful and transformative AI technology has the potential to be.
Read moreN is for Net Promoter Score
Do you know your brand's net promoter score? Start by asking your customers how likely they are to recommend your brand to others on a scale of one to ten.
Read moreM is for Machine Learning
Machine learning is the process by which AI masters a specific task. Learn about the four different types of ML in our latest blog post.
Read moreWhat is AI as a Service?
AI is revolutionizing the way that humans work, play, and interact with the world around them. For businesses, AI is helping increase team productivity, reduce costs, and improve client experience. But what is AIaaS?
Read moreL is for Logistic regression to LSTM
Logistic regression and LSTM are binary classification techniques, a type of machine learning in which AI is trained to accurately predict the right outcome out of two possibilities.
Read moreThe Future of Customer Service
Jaid is at the forefront of the Artificial Intelligence revolution, harnessing the power of AI to redefine customer experiences.
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