Intelligent Customer Experience Automation

Utilizing AI to empower companies and teams to focus on what matters most.

The Right Answer, Faster

Jaid is an AI-powered platform that interprets and organizes communications and sends them to the right place for resolution.

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Why Jaid?

Increases team productivity by over 50 %

Improves speed of enquiry resolution by 95 %

Eliminates mundane tasks reducing staff attrition by 50 %

Transforms customer satisfaction rates by 45 %

AI as a Service

Jaid’s AI engineers and data scientists provide clients with continual access to a rapidly expanding suite of pre-trained domain-specific models based on the latest techniques. Our users leverage these unique capabilities to gain a significant competitive advantage through improved business oversight and operational efficiency across the organization.

AI
Jaid uses proprietary AI to interpret human communications.

AUTOMATION
Full automation of case management, context discovery and transaction updates required to action complex requests.

MANAGED PROGRAM
Easy to implement and train, the AI models are pre-built and updated by Jaid.

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Jaid in Action

How organizations are using Jaid

solutions

Shared Mailbox Management

With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster.

Customer Service Automation

Jaid’s rapid case resolution helped our client to significantly reduce complexity, improve operational efficiency, and transform staff morale and productivity.

Intelligent Sales Automation

Keep your teams focused on selling and your systems up to date with real-time communications integration.

Payment Exception Processing

With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster.

Claims Administration and Processing

With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster.

Case Management Automation

Jaid enables service teams to close cases faster and more accurately by leveraging large language models (LLMs) and pre-trained, domain-specific models.

Industry Recognition

News & Insights

12 September 2023

Jaid welcomes visionary new Chief Experience Officer to elevate client experience

Jaid, a dynamic leader in AI as a service, focused on revolutionizing customer service automation, is proud to announce the appointment of Lauren Hayes as its new Chief Experience Officer (CXO).

8 September 2023

H is for Hyperautomation

As the name suggests, hyperautomation is automation taken to the next level. Where regular automation removes or reduces the need for humans to be involved in specific tasks, hyperautomation uses AI, machine learning, and other advanced technologies to automate entire processes.

29 August 2023

G is for GPT

GPT — Generative Pre-Trained Transformer — is a language model that can interpret text, understand its context, and formulate natural-sounding, human-like responses.

15 August 2023

F is for F1 Score

An F1 score — also known as F-score or F-measure — measures a machine learning model’s accuracy. It’s made up of two key elements: precision and recall.