Shared Mailbox Management
With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster.
Read moreIntelligent Customer Experience Automation
Utilizing AI to empower companies and teams to focus on what matters most.
The Right Answer, Faster
Jaid is an AI-powered platform that interprets and organizes communications and sends them to the right place for resolution.
Why Jaid?
Increases team productivity by over
50
%
Improves speed of enquiry resolution by
95
%
Eliminates mundane tasks reducing staff attrition by
50
%
Transforms customer satisfaction rates by
45
%
AI as a Service
Jaid’s AI engineers and data scientists provide clients with continual access to a rapidly expanding suite of pre-trained domain-specific models based on the latest techniques. Our users leverage these unique capabilities to gain a significant competitive advantage through improved business oversight and operational efficiency across the organization.
AI
Jaid uses proprietary AI to interpret human communications.
AUTOMATION
Full automation of case management, context discovery and transaction updates required to action complex requests.
MANAGED PROGRAM
Easy to implement and train, the AI models are pre-built and updated by Jaid.
Jaid in Action
How organizations are using Jaid
Customer Service Automation
Jaid’s rapid case resolution helped our client to significantly reduce complexity, improve operational efficiency, and transform staff morale and productivity.
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Intelligent Sales Automation
Keep your teams focused on selling and your systems up to date with real-time communications integration.
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Payment Exception Processing
Minimize payment exceptions with an AI-powered billing platform that pro-actively helps customers while managing exceptions, voids, and refunds in real-time.
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Claims Administration and Processing
Elevate your claims administration process with a modern, AI-powered system that consolidates all your customer communication reduces the amount of time claims administrative staff spend documenting transactions.
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Case Management Automation
Jaid enables service teams to close cases faster and more accurately by leveraging large language models (LLMs) and pre-trained, domain-specific models.
Read moreProven & Trusted By
Industry Recognition
News & Insights
T is for Training
During training, the AI is fed a large amount of data. The AI learns how to recognize patterns in that data and take appropriate action based on those patterns.
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S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
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R is for Resolution Rate
AI’s ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
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Q is for Quantum Computing
Quantum computing is of great relevance to AI, because of its potential to supercharge progress in the field.
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P is for Process Automation or Integration
Process automation saves staff time and effort, it helps organizations perform better in key business metrics, and it enables customers to get better service.
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O is for OpenAI
OpenAI has enabled the public to witness firsthand how powerful and transformative AI technology has the potential to be.
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