With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster.Read more
Intelligent Customer Experience Automation
Utilizing AI to empower companies and teams to focus on what matters most.
The Right Answer, Faster
Jaid is an AI-powered platform that interprets and organizes communications and sends them to the right place for resolution.
AI as a Service
Jaid’s AI engineers and data scientists provide clients with continual access to a rapidly expanding suite of pre-trained domain-specific models based on the latest techniques. Our users leverage these unique capabilities to gain a significant competitive advantage through improved business oversight and operational efficiency across the organization.
Jaid uses proprietary AI to interpret human communications.
Full automation of case management, context discovery and transaction updates required to action complex requests.
Easy to implement and train, the AI models are pre-built and updated by Jaid.
Jaid in Action
How organizations are using Jaid
Jaid’s rapid case resolution helped our client to significantly reduce complexity, improve operational efficiency, and transform staff morale and productivity.Read more
Keep your teams focused on selling and your systems up to date with real-time communications integration.Read more
Minimize payment exceptions with an AI-powered billing platform that pro-actively helps customers while managing exceptions, voids, and refunds in real-time.Read more
Elevate your claims administration process with a modern, AI-powered system that consolidates all your customer communication reduces the amount of time claims administrative staff spend documenting transactions.Read more
Jaid enables service teams to close cases faster and more accurately by leveraging large language models (LLMs) and pre-trained, domain-specific models.Read more
Proven & Trusted By
News & Insights
AI’s ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.Read more
Quantum computing is of great relevance to AI, because of its potential to supercharge progress in the field.Read more
Process automation saves staff time and effort, it helps organizations perform better in key business metrics, and it enables customers to get better service.Read more
OpenAI has enabled the public to witness firsthand how powerful and transformative AI technology has the potential to be.Read more
Do you know your brand’s net promoter score? Start by asking your customers how likely they are to recommend your brand to others on a scale of one to ten.Read more
Jaid has emerged as the winner in the Artificial Intelligence category at the Fintech Finance Awards 2023!Read more