About us


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We Empower People to Focus on What Matters Most

Our mission is to transform communications management so profoundly that Jaid clients become market leaders and employers of choice.

The rare combination of proven business leadership and technology innovation skills creates a productive, highly customer-centric environment. We are a fearless, inquisitive group, intrigued by new ideas, unfazed by challenges, and constantly pushing the boundaries to ensure our world-class, AI-powered communications automation platform is always ahead of the game.

People are our greatest asset; We strive to ensure that Jaid provides a diverse, inclusive, collaborative and secure place of work which inspires them to be the best they can be. Happy, fully engaged employees mean delighted customers, resulting in meaningful, long-term relationships with all.

We listen. We hear. We act.

Dan Kramer


Dan brings over 30 years of experience driving strategy and execution for leading financial services organisations and several successful FinTechs. Previously Dan held several executive roles, most notably as Chief Client Experience Officer at BNYMellon Asset Services and JP Morgan, where he was responsible for the Fund Services business and operations. Until recently, Dan was Vice-Chair of Calastone, where he participated in the acquisition of the majority of the firm by the Carlyle Group. Dan joined Jaid as CEO in March 2022, having observed the Jaid solution’s transformational impact on the Calastone business.

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Mark Barton


Mark is a powerhouse in technology innovation and a proven leader. His phenomenal career includes time spent at banking goliaths, such as Goldman Sachs, JP Morgan, Credit Suisse, Barclays Wealth, and Accenture. With over 30 years’ experience encompassing, Equities, Fixed Derivatives and Prime Brokerage, under his belt, Mark is a force to be reckoned with. He has a BSc in Electronic Materials Science from Imperial College.

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Justin Forrest


Justin has more than 30 years of hands-on experience building and driving growth at fintech start-up businesses. He is an energetic and highly experienced business leader who loves a challenge. His deep understanding of trading, risk management and modern collaboration solutions are considerable. Justin has worked extensively overseas and held senior positions at IBM, Nat West, Algorithmics and IHS Markit. In addition, he was a founding partner at QuIC Financial Technologies Inc.

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Caroline Tonkin

Strategic Account Relationship Manager

Caroline’s successful career in sales and business development spans over 30 years supporting numerous companies across the global financial services ecosystem. Caroline is well known for helping clients achieve significant cost savings and regulatory compliance through operational excellence. Her experience covers innovative start-ups and global giants including IBM and IHS Markit. She has a BA Hons. in Russian Studies from Reading University.

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Sateesh Pinnamaneni

Head of Engineering

Sateesh has over 20 years of experience in IT, having worked at some of the world’s leading financial institutions, including Nomura, Goldman Sachs, and Credit Suisse. He specialises in high-performance computing, low latency, and front and middle office solutions. He is a self-proclaimed technology enthusiast and has joined Jaid to accelerate the platform’s development programme.

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Arun Balodi


Arun brings more than 17 years of industry & regulatory expertise, and a wealth of experience across multiple disciplines. These include Secured Corporate IT support, Public & Private Cloud Security, Virtualization, Enterprise Security Governance, Secured Network and Application architecture, Vulnerability Assessments, Penetration Testing, Security Operations Management, Security Information Event Management (SIEM), Threat Modelling, Secured Software Development Lifecycle framework design, Risk & Impact Assessments, Internal Security Audits, Incident Response and Web Application security. Qualifications include Bachelor of Computer Engineering and Master of Systems & Network Administration along with professional Certified Information Systems Security Professional (CISSP) and Certified Information Security Auditor (CISA) qualifications.

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Burak Yildirim

Machine Learning Engineer

Burak is an enthusiastic researcher and developer. He particularly enjoys using his skills to contribute to the exciting technological advances in AI and NLP to offer the best solutions to our customers at Jaid. Burak graduated from Electronics Engineering with a BSc, MSc and PhD in Computer Science and worked as a Project Engineer in the Military for many years, having been a member of the NATO Research Task Group. He is an enthusiastic painter and loves sports, including the gym, table tennis and basketball. He is a committed volunteer in his spare time and currently supports a hospice shop.

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Lakshman Akula

DevOps Engineer

A business-focused professional with nearly 15 years of experience in IT infrastructure management, operations, DevOps, and global delivery. Lakshman brings strong technical, management, and documentation skills and of the operational frameworks necessary to formulate and implement robust solutions for continuous improvement in business processes and service delivery.

Steve O'Sullivan

Co-Founder & Chair

Formerly MD at Capco and Partner at Accenture, Steve has been in the financial technology arena for over 25 years. Client engagements include: Goldman Sachs, Deutsche Bank, Barclays, UBS, HSBC, Schroders, Bank of Ireland and L&G. He has an MA in Engineering from Cambridge.

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Paul James

Co-Founder & Board Observer

Formerly COO of Starling Bank, Paul has held senior management roles at Calastone, Matrix Partners and HSBC GBM. With over 30 years in financial operations and technology, he also led teams at Merrill Lynch and BNPP. Paul has a BA in Modern Languages from Southampton university.

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A collaborative global partner network that shares our values and supports Jaid’s ambitious business development drive. Be part of it.