News & Insights
S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
Read moreR is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
Read moreQ is for Quantum Computing
Quantum computing is of great relevance to AI, because of its potential to supercharge progress in the field.
Read moreP is for Process Automation or Integration
Process automation saves staff time and effort, it helps organizations perform better in key business metrics, and it enables customers to get better service.
Read moreO is for OpenAI
OpenAI has enabled the public to witness firsthand how powerful and transformative AI technology has the potential to be.
Read moreN is for Net Promoter Score
Do you know your brand's net promoter score? Start by asking your customers how likely they are to recommend your brand to others on a scale of one to ten.
Read moreJaid Wins AI Category at FF Awards
Jaid has emerged as the winner in the Artificial Intelligence category at the Fintech Finance Awards 2023!
Read moreM is for Machine Learning
Machine learning is the process by which AI masters a specific task. Learn about the four different types of ML in our latest blog post.
Read moreWhat is AI as a Service?
AI is revolutionizing the way that humans work, play, and interact with the world around them. For businesses, AI is helping increase team productivity, reduce costs, and improve client experience. But what is AIaaS?
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