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Automated Shared Mailbox Management Software

Jaid automatically manages customer inquiries in your shared inbox, so they get resolved faster with the right answer.

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We’ve Solved the Curse of the Shared Mailbox

Managing multiple inbound customer communication funnels can be a challenge for service teams. With Jaid’s AI-powered shared mailbox management, you can be confident that every customer will be responded to with the right answer, faster. 

Improve Customer Satisfaction & Efficiency in Your Shared Mailbox

Never lose a message again

Organize all your inbound customer communications in one place, no matter the channel. Ensure that every interaction gets responded to within your SLA, either automatically by AI, or by a live human. 

Faster ticket resolution

With Jaid’s proprietary artificial intelligence, service teams can increase the speed of ticket resolution by up to 95%. No matter the volume and speed of inquiries entering your mailbox, Jaid will resolve them and empty your mailbox faster than it can be filled.

Empower your service teams

Automate the full lifecycle of tedious and repetitive tasks and free up your teams to focus on higher value tasks and complex customer inquiries. Increase team productivity by over 50% by streamlining the inquiry triaging process.

Why Our Customers Love Jaid

The Jaid system helps give me dramatically better insights into the workings of our operational service desk. I get a full picture of what kinds of queries we are receiving and how long they are taking to resolve. This helps me to understand the changing nature and to ensure we are meeting clients SLAs.

Mike Davies
Head of Global Operations

We’ve solved the curse of the shared mailbox.

Let us show you how. Get in touch with our team to schedule a free demo so you can get back to focusing on what matters most.