Improving the client experience and increasing efficiency are the two main reasons why a growing number of fund administrators are integrating AI into client service centers. But while these are certainly compelling benefits — for instance, our clients…Read more
Customer Service Automation Software
Leverage Jaid’s AI-powered customer service automation solution to organize, triage, and respond to customer issues with the right answer, faster.
Automate Customer Service for Faster Resolutions
Your customers demand faster resolutions, without sacrificing accuracy and satisfaction. Jaid automates time-consuming and repetitive tasks so your customer service teams can meet and exceed KPIs and adhere to SLAs.
Improve Efficiency and Productivity
Improve first-time classification of inquiries
Classify and triage inquiries faster and up to 93% more accurately by leveraging large language models (LLMs) and your own systems of record like CRM and fund administration platforms.
Reduce manual work and checks
Save up to 4 hours of manual work and checks for each operational analyst per week. Configure Jaid with ease so it sits side-by-side with your operations team and within existing policies and procedures.
Take control of your customer experience
Log all communications and prompt advisors when queries are not answered within the time frame required. Eliminate productivity gaps during shift changeovers so your employees can provide seamless experiences across the entire customer journey.
By Dan Kramer, Jaid CEO Any fund administrator worth their salt will tell you providing a high level of customer service is their top priority. But while most firms undoubtedly mean this — and work hard…Read more
And no one is doing anything about it, or are they? Artificial Intelligence (AI) is cure for email overload. Read on to find out more. Email overload is the feeling of having an email inbox…Read more
Making your service teams more responsive improves customer satisfaction.
Let us show you how. Get in touch with our team to schedule a free demo so you can get back to focusing on what matters most.