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Opsmatix AI makes strategic senior hire in response to growing client demand


Wednesday, July 21, 2021 – New York & London

Sateesh Pinnamaneni joins the UK team as Head of Engineering A stellar background in investment banking teamed with a passion  for AI Focussed on developing solutions to deliver measurable accuracy and successful outcomes

Opsmatix, an innovative provider of AI-powered omnichannel operations automation solutions, announces a significant new hire to lead their platform development. Sateesh Pinnamaneni has joined the firm as Head of Engineering and will be working closely with Mark Barton, Opsmatix’s Chief Technology Officer. 

Sateesh has over 20 years of experience in IT, having worked at some of the world’s leading financial institutions, including; Nomura, Goldman Sachs and Credit Suisse. He specialises in high-performance computing, low latency and front and middle office solutions. He is a self-proclaimed technology enthusiast and has joined Opsmatix to accelerate the platform development programme. Sateesh is also a keen tennis player and, in his spare time, coaches children. 

Justin Forrest, CEO at Opsmatix, said:

Sateesh is a great addition to the team. His stellar expertise and drive to develop AI solutions that deliver real value to the end-user align perfectly with our business development objectives. We are on a rapid growth trajectory right now, and it’s showing no signs of slowing down. My goal as CEO is to ensure we build a world-class engineering team which enables them to continually create innovative AI-driven solutions that support our customers’ needs both now and in the future. Sateesh is integral in terms of making this happen.

Sateesh concludes:

AI is a broad discipline, which when not applied correctly, can be counterproductive. This is because developing a system that only gets it right 50% of the time creates more work down the line. In my view, the industry’s biggest challenge is developing models which continually measure the accuracy and success of the AI offering. At Opsmatix, we carefully identify the intentions in all types of unstructured communications and then pair them with the appropriate data points to automate manual processes and ultimately deliver quantifiable productivity gains alongside substantial cost and time savings. My number one focus is to ensure our solutions can be constantly monitored and accurately measured as this is the only way we will be able to deliver robust, future-proofed solutions which always exceed customers expectations.

About Opsmatix
Opsmatix applies Artificial Intelligence (AI) to automate business communications and processes. It improves efficiency & quality, reduces repetitive tasks and accelerates operations based on multi-lingual long-chain omnichannel communications involving unstructured data and processes which require significant human intervention. Applications range from front-line customer service staff, contact centres and customer onboarding to manually intensive communications in the back office, including logistics and fulfilment. The Opsmatix SaaS platform significantly reduces the requirement for the wholesale offshoring of operational processing and call centres. The company was founded in 2018 and is based in London.