Justin Forrest
Justin has more than 30 years of hands-on experience building and driving growth at fintech start-up businesses. He is an energetic and highly experienced business leader who loves a challenge. His deep understanding of trading, risk management and modern collaboration solutions are considerable. Justin has worked extensively overseas and held senior positions at IBM, Nat West, Algorithmics and IHS Markit. In addition, he was a founding partner at QuIC Financial Technologies Inc.
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T is for Training
During training, the AI is fed a large amount of data. The AI learns how to recognize patterns in that data and take appropriate action based on those patterns.
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S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
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R is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
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