Ken Dummitt
Ken brings over 30 years of experience in global enterprise B2B software sales, with a focus in the financial services industry. He has a proven track record of driving revenue and expansion in senior roles, including CRO, at high-growth technology companies including Cutover, Quovo, SunGard, and various VC firms. He holds a B.A. in Economics from Harvard University and an M.B.A. from the Richard Ivey School of Business.
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T is for Training
During training, the AI is fed a large amount of data. The AI learns how to recognize patterns in that data and take appropriate action based on those patterns.
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S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
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R is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
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