Mark Barton
Mark is a powerhouse in technology innovation and a proven leader. His phenomenal career includes time spent at banking goliaths, such as Goldman Sachs, JP Morgan, Credit Suisse, Barclays Wealth, and Accenture. With over 30 years’ experience encompassing, Equities, Fixed Derivatives and Prime Brokerage, under his belt, Mark is a force to be reckoned with. He has a BSc in Electronic Materials Science from Imperial College.
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T is for Training
During training, the AI is fed a large amount of data. The AI learns how to recognize patterns in that data and take appropriate action based on those patterns.
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S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
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R is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
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