Nikita Thomas
Nikita has over 15 years of professional experience in IT delivery, project and product management; having worked at global financial institutions such as IHS Markit and Vanguard Asset Management. She specializes in Agile delivery, client relationship management and product strategy; with her primary motivator being positive client experience. She has an MSc Investment Management from Cass Business School.
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T is for Training
During training, the AI is fed a large amount of data. The AI learns how to recognize patterns in that data and take appropriate action based on those patterns.
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S is for Sentiment Analysis
In sentiment analysis, AI is trained using machine learning techniques to identify whether speech or text is positive, negative, or neutral.
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R is for Resolution Rate
AI's ability to parse huge amounts of data and take effective action quickly means it can significantly improve your resolution rate, a key customer service metric that correlates with greater satisfaction.
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