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Help Desk Automation Software

Create a help desk (that actually helps) with Jaid’s automated, AI-powered triaging software.

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A Help Desk That Actually Helps

Contacting a help desk is often the last thing your customers or employees want to do. Jaid enables you to build a better help desk experience with intelligent routing, case management, and real-time insights–all powered by machine learning and large language models (LLM).

Build a Better Help Desk Experience

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More than just ticket management

Move beyond simple ticket management and build the experience you really want. Enable better self-service options and automate recurring issues so your help desk team to focus on the complex issues that really matter. 

Increase adherence to SLAs

Your help desk was built for rapid resolution, and Jaid’s AI as a Service platform can help connect systems of record and other data warehouses faster without the need for human oversight. 

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Customize for every use case

Create unique workflows for different customer types, inquiries, departments, and more.  Eliminate costly training by leveraging machine learning to teach your systems how to manage and triage faster and more accurately than a human ever could. 

Why Our Customers Love Jaid

The Jaid system helps give me dramatically better insights into the workings of our operational service desk. I get a full picture of what kinds of queries we are receiving and how long they are taking to resolve. This helps me to understand the changing nature and to ensure we are meeting clients SLAs.

Mike Davies
Head of Global Operations

We’ve solved the challenge of managing help desk inquiries.

Let us show you how. Get in touch with our team to schedule a free demo so you can get back to focusing on what matters most.